TERMS OF SERVICE

The website syllektikaaromata.gr is an online commercial store selling products via the internet (hereinafter referred to as the "online store", "website" or "site"), created and operated by the company GEORGIOS SYRAKIS & SIA E.E., based in Kato Sotiritsa, Municipality of Agia, and legally represented, with Tax Identification Number (VAT No.) 099711290, Larissa Tax Office, General Commercial Registry (G.E.MI.) No. 124413140000, contact email address info@syllektikaaromata.gr and online store customer service telephone number 2494052300, hereinafter referred to for brevity as the "Company".

The following terms and conditions apply to the use of the online store under the name syllektikaaromata.gr.

Every user who enters and conducts transactions or uses the services of the online store, hereinafter referred to for brevity as the "Customer", is deemed to consent to and unconditionally accept the following terms set out herein, without exception.

If a user does not agree with these terms, they must, on their own responsibility, refrain from visiting or using the website, as well as from conducting any transaction or using any service of the online store.

However, any action taken by the user in the online store, such as browsing it, subscribing to the Company's newsletter or purchasing products, is considered unconditional acceptance of these Terms of Use.

Information And Products Provided

The Company undertakes to ensure the accuracy, completeness and truthfulness of the information provided in the online store, both regarding the identity of the Company and the transactions offered through the online store.

In the context of good faith, the Company is not responsible for or bound by electronic data entries made as a result of errors or oversights according to common experience, and is entitled to correct them whenever it becomes aware of their existence.

The above assurances are subject to technical errors that cannot be foreseen or that have occurred unintentionally, due to interruptions in the operation of this website or due to force majeure.

Products are weighed before being shipped to customers.

ATTENTION: Particularly in the case of PERFUMES, in order to avoid problems, products are weighed using an electronic scale.

syllektikaaromata.gr cannot accept responsibility for any incorrect information concerning the products.

The products are collectible items, and their use is at the buyer's discretion.

Limitation Of Liability

In the context of transactions through the online store, syllektikaaromata.gr shall not be liable or obliged to pay compensation for any harm or damage arising from the cancellation of orders, their non-fulfilment or delays in their fulfilment, for any reason whatsoever.

Based on the records maintained, syllektikaaromata.gr informs interested customers whether products are available or unavailable and undertakes, in the event of changes to such information, to inform customers promptly of any unavailability. In such cases, it bears no further responsibility.

syllektikaaromata.gr has taken all necessary technical and other measures to ensure that the available quantities of products are updated promptly. However, it expressly reserves the right regarding the accuracy of the quantities displayed in the online store, as updates may take place within 24 hours of a change.

In accordance with good faith and fair commercial practices, syllektikaaromata.gr is not obliged to accept an order or conclude a sale of products which, due to a computer error, are displayed in the online store at an incorrect price, whether lower or higher than the price applicable at that time.

The online store provides its content (information, names, photographs) and the products available through the website "as is".

Under no circumstances shall syllektikaaromata.gr be held civilly or criminally liable for any damage (actual, special or consequential, including, indicatively and without limitation, separately or cumulatively, loss of profits, loss of data, lost earnings, monetary compensation, etc.) that may be suffered by a visitor to the online store or a third party due to circumstances related to the operation, non-operation or use of the website, the unavailability of products or information offered through it, or any unauthorised interference by third parties with products, services or information made available through it.

Pricing Policy

All prices of products offered for sale on the website https://www.syllektikaaromata.gr are expressed in euros and include all taxes, excluding shipping costs.

These shipping costs are available below.

syllektikaaromata.gr reserves the right to change prices without prior notice to the Customer.

Regardless of price fluctuations, the Customer always pays the price displayed for the product at the time the order is completed.

Products remain the property of syllektikaaromata.gr until full payment has been received.

However, from the removal or receipt of the order by the Customer or their representative, the risks associated with the removal or delivery of the goods are transferred to the Customer.

Shipping costs will be disclosed in addition to the product price.

User Registration

User registration on syllektikaaromata.gr is optional.

Each Customer registers only once.

By using the unique combination of Email Address (EMAIL) and Password that the Customer has personally selected and provided, the Customer has the following options:

1. To view the contents of their shopping cart (My Cart).

The Cart displays the products that the Customer has selected to order.

The Customer may place orders for products and may review, modify or delete items and change quantities at any time before completing the order.

2. To complete their order and make payment by selecting one of the payment methods provided by the online store.

3. To view their previous orders.

4. To modify the Customer Details in their account.

User registration and participation are free of charge, personal, non-transferable and non-assignable.

The User is responsible for the information provided to the Company, and the website relies exclusively on the User's declarations regarding their personal details.

The information entered during registration must be complete, truthful and up to date.

In the event of any change to their details, the User is obliged to inform syllektikaaromata.gr immediately of the new information, so that their details remain complete and accurate.

If a legal entity registers as a User, the name of the contact person and the full registered name of the legal entity must be provided.

The Company processes the personal information provided by the User during registration exclusively for the following purposes:

1. Creating an account on syllektikaaromata.gr.

2. Communicating with the User regarding transactions between the parties, ensuring communication for the completion, dispatch and delivery of the order, payment and secure financial transactions.

3. Sending the User informational material concerning the Company's products.

Regarding the collection and processing of personal data, the terms and provisions of the Personal Data Protection Policy apply.

By registering as described above, the User gives their explicit consent to the collection and processing of their information in accordance with these Terms of Use and the Personal Data Protection Policy, which the User declares they have read, understood and fully and unconditionally accepted.

The User may withdraw their consent to the collection and processing of the personal data provided to us at any time by requesting deletion of their account through an email sent to info@syllektikaaromata.gr.

The User may access their data at any time and may also request the immediate deletion or correction of their information, its temporary non-use by syllektikaaromata.gr, its restriction or non-disclosure, by following the same email procedure described above.

Personal data is not disclosed to any third party and is managed exclusively by the Company for specific purposes.

Newsletters

Newsletters are protected by the relevant provisions of Greek legislation and international conventions.

The Company reserves the right to refuse to register a person on its recipient lists or to remove that person from those lists.

Newsletters may end up in the "Spam" folder.

The Company may maintain a record of recipients' email addresses for the purpose of sending other informational or financial messages in addition to newsletters, unless the recipient does not wish to receive them.

syllektikaaromata.gr is not responsible if newsletters do not reach their destination, although every possible effort is made to deliver them.

If the User no longer wishes to receive newsletters or wishes to be completely removed from the website's newsletter distribution system, they may notify the Company using the website's contact form or the relevant link appearing in the informational emails they receive.

The Company does not disclose information concerning first names, surnames, residential addresses or other personal data to third parties.

Product Availability

The Customer is informed about product availability through the indications displayed on each product page in the online store.

Specifically, for every available product, the "ADD TO CART" link is active, while for every unavailable product, the "ADD TO CART" link is inactive and the message "Unavailable" appears in its place.

syllektikaaromata.gr reserves the right regarding product availability if products are unavailable at the time an order is placed.

In such cases, syllektikaaromata.gr reserves the right not to accept the specific order, and consequently no sale shall be concluded.

Any payments made will be refunded to the Customer without undue delay, using the same payment method selected by the Customer when placing the order.

syllektikaaromata.gr reserves the right to inform the Customer if subsequent circumstances make the product unavailable or of a possible new delivery date if reasons for a delivery delay arise.

In such cases, if the delay is considered to make the transaction disadvantageous for the Customer, the Customer is entitled to cancel the order unilaterally by submitting a written declaration (by email to syllektikaaromata.gr).

If the order is cancelled and the sales contract is thereby terminated, syllektikaaromata.gr must refund all money paid by the Customer without undue delay.

Intellectual Property Rights

All content of the online store, including distinctive titles, trademarks, images, graphics, photographs, designs and texts, constitutes the intellectual property of the Company and is protected by the relevant provisions of Greek law, European law and international conventions.

Any copying, transfer or creation of derivative works based on this content, or misleading the public regarding the actual provider of the online store, is prohibited.

Reproduction, republication, uploading, communication, distribution, transmission or any other use of the content by any means or method, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.

The names, images, logos and distinctive features displayed and describing the online store under the trademark syllektikaaromata.gr or the Company's products constitute assets of the Company, protected by the relevant trademark laws.

Their use in the online store does not, under any circumstances, grant third parties any licence or right to use them.

All texts, comments, illustrations, images, photographs, trademarks and databases reproduced and incorporated into the website www.syllektikaaromata.gr are protected worldwide under intellectual property law.

Consequently, and in accordance with the provisions of intellectual property legislation, only private use is permitted.

Total or partial reproduction of the website www.syllektikaaromata.gr is strictly prohibited.

All rights reserved.

General Terms

The Company reserves the right to freely amend and revise the terms and conditions governing the use of and transactions through the online store whenever it considers this necessary, and undertakes to inform consumers of any changes through the online store's website.

Any amendments shall take effect from the date of their publication on this website.

It is clarified that any changes to these Terms of Use shall not apply to orders already placed by the Customer through our online store before the amendments take effect, as described above.

Use of syllektikaaromata.gr following such amendments shall be considered acceptance of the Terms of Use as amended.

Contracts concluded through the online store are drawn up in the Greek language.

Purchasing Procedure Through The Online Store

Visitors may use the categories found in the website's main MENU, browse through them and find the product they are looking for.

They may then add products to their Cart from the product page by clicking the "ADD TO CART" link.

Visitors may access their cart by clicking the "My Cart" link located at the top right of the website. They may also use the removal link to remove products from their cart before completing the order.

To complete an order, users of syllektikaaromata.gr have the following options:

• Create an account through the User Registration procedure described above.
• Continue as a Guest.

To complete the purchase, the User must click the "ORDER CONFIRMATION" link. They will subsequently receive an email containing their order number and order details.

Payment Methods

See Payment Methods.

The processing of personal data is governed by the Personal Data Protection Policy and the Cookies Policy of syllektikaaromata.gr.

Delivery Methods

Orders within Greece are shipped exclusively by courier.

When placing an order, the Customer selects the postal address to which they wish their order to be delivered in the "SHIPPING ADDRESS" section.

Once the order has been completed, an email containing the order details is automatically sent to the Customer.

Orders cannot be collected from a physical store.

Service Modifications

The online store reserves the right to modify the services provided or to suspend their provision temporarily or permanently, with or without prior notice.

Whenever the Customer uses the services of the online store, they are deemed to have unconditionally accepted these Terms of Use and to acknowledge unconditionally that the online store bears no liability towards the Customer for any modification, postponement or interruption of the provision of services.

Products And Information — Liability Of The Online Store

The online store bears no liability for any damage caused to the Customer through the exchange of information while using the services of the online store, resulting from loss, delayed receipt, non-receipt or alteration of data.

The information accompanying the products is provided for informational purposes only.

The product information provided by the online store does not constitute or replace medical advice or, more generally, advice from any healthcare professional.

The online store always acts in good faith and within the framework of the law and these Terms of Use.

Accordingly, it has taken and continues to take all necessary technical or other measures and makes every possible effort to ensure that:

1. The website and online store operate continuously and properly, without problems, interruptions, delays, errors or mistakes.

2. The data and information provided and transmitted through this website are not altered and are protected through the creation of backup copies, given that the website's security systems are subject to limitations.

3. The technology used by the servers through which our online store is made available to Users does not contain viruses or other harmful components or software programs. However, the online store provides no guarantees regarding any of the above and is not obliged to compensate the User if they suffer any damage for these reasons.

Furthermore, the online store provides no guarantee:

1. Regarding the suitability, effectiveness or adequacy of its products for the purpose for which the User intends to use them.

2. Regarding the proper and appropriate fulfilment of the transactional obligations of other Users of the website and its services.

The online store makes reasonable efforts to maintain its content and ensure its availability.

It bears no liability for any kind of damage, whether actual, consequential, arising from negligence, contractual or otherwise, resulting from Users' inability to access it, the suspension of all or part of its operation, delays, non-delivery, interruptions or poor-quality reception of its services, loss of their content or the existence of errors of any kind.

It bears no liability for technical problems that Users may encounter when attempting to access the website or during their use of it, where such problems are related to the operation or compatibility of their own infrastructure with the website.

Likewise, it bears no liability for acts or omissions of third parties, particularly unauthorised interference by third parties with products, services and information made available through the website.

In addition to what is expressly stated herein, syllektikaaromata.gr bears no civil, criminal or other liability towards you or any third party deriving rights from you if any of the above persons, while using the services and products of this online store, suffers direct, indirect, incidental, consequential, financial or other damage, or loss of profits, attributable to:

1. Errors, omissions, technical failures, breakdowns or malfunctions of telecommunications networks, the Internet, the website or Internet Service Providers.

2. Permanent or temporary interruption of the website or certain of its services, or discontinuation of the availability of certain products through the online store.

3. Events, circumstances, actions, acts and omissions of the website or third parties, including other Users, for which no guarantees are provided and no obligation is assumed under these Terms.

4. Information and other content that may be published or communicated by third parties.

The online store reserves the right regarding product delivery times in cases of force majeure.

The website may contain links to other websites.

Under no circumstances should this be interpreted as endorsement or acceptance of the content or services of other websites that may be linked through such links. The website expressly disclaims any liability for their content, privacy policies, content quality or services.

Furthermore, it bears no liability for the possible unavailability of those websites, their policies concerning the protection of your personal data, or the quality and completeness of the information and services they provide.

The website does not control or carry out any prior review of content and information published or communicated by third parties and bears no liability for such content.

syllektikaaromata.gr is liable only for slight negligence in the event of harm suffered by the User as a result of the information and services it provides.

Customer Obligations

The Customer of the online store is obliged to:

1. Not use the online store's website to carry out acts that may result in criminal prosecution or the initiation of any civil or administrative proceedings against the online store, including, indicatively but not exclusively, acts described in the Penal Code, special criminal laws, telecommunications legislation, personal data protection legislation, as well as the relevant provisions or directives of the European Union, the National Telecommunications Commission, the Hellenic Data Protection Authority and any other public or administrative authority or service.

2. Not infringe any intellectual property rights of the Company or third parties.

3. Strictly comply with the Terms of Use of the online store in force at any given time, as well as the applicable regulations concerning the protection of the personal data of its subscribers and website visitors.

4. Provide complete and truthful personal information during the Customer registration process.

5. Update their registration details so that they accurately reflect their personal information at all times.

If the Customer's registration details are found to be inaccurate, the online store has the right to deactivate the Customer's account immediately, after informing the Customer.

6. Keep their password for the online store's services confidential and not disclose it to third parties.

The Customer is also obliged to notify the online store immediately by email at info@syllektikaaromata.gr of any unauthorised use of their password or login credentials.

The online store bears no liability for unauthorised use of the Customer's password if it has not previously been notified of such use.

7. Ensure that they have logged out of their personal account at the end of each session.

8. Provide correct and truthful Payment and Delivery Details for orders placed through the online store.

The use of the website and online store to send, publish or transmit, by any means, content that is unlawful, threatening, offensive, defamatory, immoral, vulgar or obscene, promotes or expresses racial, ethnic or other discrimination, or may cause harm to third parties in any way, is prohibited.

Any act or omission that:

1. Infringes any patent, trademark, trade secret, copyright or other proprietary right of the Company or third parties;

2. Contains viruses or other software capable of interrupting, damaging, destroying or obstructing the operation of any software, harming the reputation and standing of the Company, its partners, affiliated companies or other Users, Members or consumers, or compromising any personal or other data of website or online store Users;

is prohibited.

The following are prohibited:

1. Any access or attempted access to information and data, including personal data, transmitted through the website, where no authorisation or right of use exists.

2. Accessing the online store for the purpose of creating or producing a product or service that competes with the Company's products or services.

3. Facilitating, by any means or method, third-party access to data provided to syllektikaaromata.gr by its Users.

4. Any form of software piracy, hacking, interception, copying, analogue or digital recording, mechanical reproduction, distribution, transfer, downloading, modification, resale or creation of derivative works involving data (including personal data) and information, including the website's content and materials, such as photographs, graphics and texts.

Personal Data Protection Policy

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any more specific national and European legislation applicable to particular sectors, the Greek legislation on personal data protection in force at any given time, as well as the legislation concerning the protection of personal data and privacy in the electronic communications sector, Law 3471/2006, as amended and in force, and the decisions of the Hellenic Data Protection Authority (HDPA).

Order Shipping Costs

syllektikaaromata.gr calculates shipping costs based on the total weight and volume of your order.

For purchases weighing up to 2 kg (volumetric or actual weight), the shipping cost is €10.00.

For orders weighing more than 2 kg, an additional shipping charge of €3.00 per kilogram applies.

If the weight of the products in the order exceeds 20 kg, the products are shipped through a transport company, and the shipping cost is €130.00.

Shipping Zone 1

We ship products to the following countries and destinations in Zone 1:

Albania, Austria, Belgium, North Macedonia, Bulgaria, France (Corsica – Monaco), Germany, Denmark, Switzerland, Estonia, United Kingdom, Ireland, Spain (Canary Islands), Italy, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czechia, Finland.

Shipping rates — Zone 1:

• Up to 1 kg (volumetric or actual weight): €20.00.
• Up to 2 kg (volumetric or actual weight): €30.00.
• For orders exceeding 2 kg: an additional €8.00 per kilogram.

Shipping Zone 2

We ship products to the following countries and destinations in Zone 2:

Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saint Kitts and Nevis, Azores (Portugal), Egypt, Ethiopia, Haiti, Algeria, Côte d'Ivoire, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Vanuatu, Vatican City, Balearic Islands (Spain), Venezuela, Bermuda, Vietnam, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, French Guiana, French Polynesia, Georgia, Gibraltar, Gambia, Gabon, Ghana, Guernsey, Guinea, Guadeloupe, Guatemala, Guyana, Guinea-Bissau, Grenada, Greenland, Republic of the Congo, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Eswatini, Zambia, Zimbabwe, Isle of Man, United Arab Emirates, United States, Japan, India, Indonesia, Jordan, Iraq, Iran, Iceland, Israel, Kazakhstan, Cameroon, Canada, Caribbean Netherlands (Bonaire, Sint Eustatius and Saba), Qatar, Central African Republic, Kenya, China, Kyrgyzstan, Kiribati, Colombia, Comoros, South Korea, Kosovo, Costa Rica, Kuwait, Curaçao, Democratic Republic of the Congo, Laos, Lesotho, Lebanon, Liberia, Libya, Liechtenstein, Mayotte, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Morocco, Martinique, Mauritius, Mauritania, Montenegro, Mexico, Myanmar (formerly Burma), Mozambique, Moldova, Montserrat, Bangladesh, Barbados, Bahamas, Bahrain, Belize, Benin, Botswana, Burkina Faso, Burundi, Bhutan, Brunei Darussalam, Nauru, New Zealand, New Caledonia, Nepal, Cayman Islands, Cook Islands, Solomon Islands, Turks and Caicos Islands, Faroe Islands, Falkland Islands, Niger, Nigeria, Nicaragua, Niue, South Africa, Oman, Honduras, Uganda, Uzbekistan, Ukraine, Uruguay, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Cape Verde, Réunion, Rwanda, Samoa, Sint Maarten, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Sierra Leone, Suriname, Sri Lanka, Taiwan, Tanzania, Tajikistan, Thailand, Jamaica, Djibouti, Togo, Tonga, Tuvalu, Turkey, Trinidad and Tobago, Chad, Tunisia, Jersey, Faroe Islands, Philippines, Fiji, Chile, Hong Kong.

Shipping rates — Zone 2:

• Up to 1 kg (volumetric or actual weight): €22.00.
• Up to 2 kg (volumetric or actual weight): €30.00.
• For orders exceeding 2 kg: an additional €9.00 per kilogram.

The buyer shall pay for product insurance if insurance is requested.

We are not responsible for the product once it has been shipped by us if it has not been insured.

Upon completion of the order, an email containing the order details is sent automatically. The Customer does not need to take any further action.

Order Cancellation — Returns Policy

The User may cancel an order within twelve (12) hours of placing it.

Cancellation may be requested:

1. By sending an email to info@syllektikaaromata.gr with the subject line "Order Cancellation", stating the order number.

2. By calling the online store's customer service telephone number: 2494052300.

The return of products or merchandise at the expense of syllektikaaromata.gr is accepted in all cases where the order has been incorrectly fulfilled due to an error attributable to syllektikaaromata.gr (an error in order processing, invoicing or shipping).

In such cases, the Customer must refuse to accept delivery of the product or merchandise from the outset.

Products or merchandise must be returned in excellent condition, sealed, complete, unused and undamaged.

Products must be returned in their original packaging.

Any return of merchandise must be completed within fourteen (14) calendar days from the date of receipt and must be made through the courier company cooperating with the online store, at the Customer's expense, in accordance with the applicable pricing policy.

A product may be returned provided that:

1. The return form supplied with the product has been completed and sent to syllektikaaromata.gr through the courier company cooperating with the online store.

The return of the product must be completed within fourteen (14) calendar days from the date of receipt.

2. The packaging has not been opened or tampered with and remains in its original condition. In this case, the Customer bears the shipping costs.

Returns must be sent exclusively to the following address:

GEORGIOS SYRAKIS & SIA E.E.
KATO SOTIRITSA
AGIA, LARISSA
POSTAL CODE: 40003
GREECE