Refund policy
PRODUCT RETURNS / REFUNDS
The recipient is obliged to check the contents of the parcel immediately upon delivery and to make sure that the products are in good condition and are exactly those ordered.
Once this has been done, you have the right to return the products you purchased in the following cases:
UPDATE: 20/5/2023
This applies only to perfumes (Parfum, PDT, EDP, EDT, EDC, Samples, Miniatures, Demo) in all concentrations. Due to the particular nature of perfumes, which are sensitive products, most of which are over 30–40 years old, the buyer cannot claim that they did not open the product and wish to return it. If they wish, they can play with dolls or toy soldiers, but not with rare, sensitive perfume products.
Furthermore, claims that the smell is not correct are not valid, because we carry out a detailed and careful inspection of the products before shipment, and because, following our university studies, we have been involved in this field for forty (40) consecutive years.
a) In the event that you receive a product that has been damaged during transportation:
If the contents have been damaged, you are obliged to keep the packaging in exactly the same condition in which you received it, together with the materials contained inside it (e.g. bubble wrap, polystyrene), in order to hand it over to the transport company for an expert assessment.
You must also hand over all accompanying documents (such as the purchase receipt).
Failure to comply with these conditions will mean that we will not accept compensation or replacement.
Compensation and replacement are provided only if we are informed on the day of receipt of the product.
After this period, replacement is not possible.
b) You have the right to withdraw without giving any reason within fourteen (14) calendar days from receipt of the product, in accordance with Law 2251/1994 on consumer protection, by returning it in its original condition, without incurring any expense other than the costs of the initial shipment and return.
It should be noted that the right of withdrawal does not apply in the case of legal entities.
In order to exercise your right of withdrawal, you must inform the company, by any means, of your decision to withdraw from this contract within 14 calendar days, including a clear statement of withdrawal in one of the following ways:
1) By email to info@syllektikaaromata.gr
2) By letter sent by courier or post
3) By completing the template that you can download here
If the withdrawal statement is sent by email, the company will send you confirmation of receipt of your withdrawal.
However, under the law, you yourself bear the burden of proving that you exercised the right of withdrawal and returned the products.
c) Unjustified returns of products whose packaging does not have security tape or cellophane are not accepted on the grounds that the recipient has changed their mind and wants another product.
(e.g. Lip gloss, lip liner, eye liner, mascara, eye pencils, lip pencils, eyebrow pencils, nail polishes (including nail polish bases, nail top coats, nail treatments), eyelash curlers, tweezers, hand nail files, nail clippers, nail scissors, foot rasps, hair-cutting scissors, deodorants, shaving sets/tools. The same applies to small personal-care appliances, e.g. electric shavers and epilators, and generally to items that come into contact with the skin, for reasons of hygiene and health protection, as well as perfumes*, perfume testers, samples, miniatures, shampoos, shower gels, soaps, where it cannot be established whether they have been used or not, creams, perfume miniatures, dolls (El-Greco), bath graters (MüKO), tights – stockings (for phlebitis), socks, electric shavers, epilators, brushes, toothbrushes, Water Pik Dental System, insoles, ankle supports, orthopedic shoes, orthopedic slippers, orthopedic clogs, etc., which do not have a protective film (cellophane), and cosmetic products that come into direct contact with the skin for reasons of hygiene.
* Especially for perfumes (Parfum, PDT, EDP, EDT, EDC, Samples, Miniatures, Demo) in all concentrations, the buyer cannot return the product for an additional reason: the aromatic raw materials are sensitive, especially to sudden changes in temperature. For this reason, they cannot be transported back and forth all over the planet, and then we say that everything is fine as regards the reliability of the product.
Just because someone has changed their mind, or wants to play games with a product that is sensitive by its very nature, or for reasons of competition, they cannot demand to return a very sensitive product. Especially as regards our esteemed competitors, they should not attempt this again, because they will gain nothing.
It is pointed out that, in order to determine the nature, characteristics and functioning of the products you purchased, you must handle and examine them in the same way as you would be allowed to do in a shop, and no more than that.
All products, in order to ensure their quality, integrity and protection against use, are placed inside a transparent bag and bear an adhesive label with the syllektikaaromata.gr logo.
We expressly and categorically declare that tampering with the label means use of the product and, consequently, non-acceptance of the product for return.
Returns or exchanges will be accepted only if the products that the customer wishes to return are in exactly the same condition in which they were received, that is, without having been unsealed, used or having had their packaging tampered with.
Returns or exchanges are not accepted for products (lip gloss, lip liner, eye liner, mascara, eye pencils, lip pencils, eyebrow pencils, nail polishes (including nail polish bases), nail top coats, nail treatments, eyelash curlers, tweezers, hand nail files, nail clippers, nail scissors, foot rasps, hair-cutting scissors, deodorants, shaving sets/tools. The same applies to small personal-care appliances (electric shavers and epilators) and generally to items that come into contact with the skin, for reasons of hygiene and health protection, as well as perfumes, perfume testers, samples, perfume miniatures, shampoos, shower gels, soaps, where it cannot be established whether they have been used or not, creams, perfume miniatures, dolls (El-Greco), bath graters (MüKO), tights – stockings (for phlebitis), socks, electric shavers, epilators, brushes, toothbrushes, Water Pik Dental System, insoles, ankle supports, orthopedic shoes, orthopedic slippers, orthopedic clogs, etc., which do not have a protective film (cellophane), and cosmetic products that come into direct contact with the skin for reasons of hygiene.
In any case, a basic prerequisite is that you have contacted us no later than two (2) working days from the date of receipt of the product, and that the product is in its original packaging, sealed and unused.
In the event of an error on the part of our company:
We will fully refund the money corresponding to the value of the order and the shipping costs.
In this case, you will not incur any additional charge.
In the event that no error arises on the part of our company:
Only the monetary amount corresponding to the value of the products will be refunded, and the shipping costs will be borne exclusively by the customer.
In the event that the product has been used or its original packaging has been altered:
The return will not be accepted.
Your refunds will be made within 30 days from the return and receipt of the products by our company.
Your refund will be made using the same payment method with which you completed your order.
In cases of bank deposits, you must inform us of the account into which you wish the deposit to be made.
For returns, the retail receipt is required.
In the event that an invoice has been issued, the return must be made with a dispatch note.
In the event that the return is not made within 14 calendar days from the day of receipt of the products, or if any of the return conditions are not met, syllektikaaromata.gr has the right not to accept the products back and not to proceed with their replacement.
In the event that payment was made by credit card, the transaction will be cancelled and the credit card will be updated accordingly.
Before returning the product, you must contact the returns department of syllektikaaromata.gr.
The address to which the products must be returned is:
GEORGIOS SYRAKIS & SIA EE
KATO SOTIRITSA
AGIA, LARISAS
40003
GREECE
Product shipment:
Provided that you have previously telephoned the returns department of syllektikaaromata.gr, you must package and send the parcel containing the product only through the courier company cooperating with the online store.
You must include the purchase receipt inside the parcel.
We advise you to return the product as a registered parcel.
This is necessary in the event of theft or loss by the transport services.
In any case, the return is carried out at the Customer's responsibility.
In the event that the parcel arrives and it is established that the return conditions are not met, the product will not be accepted, as explained in detail above.
It will be returned to the customer, and the transportation costs will be borne by the customer.